Thank you for shopping with Icecream Walas. This Shipping Policy explains how we process and deliver your orders placed on our website icecreamwalas.in.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email or SMS once your order has been shipped.
2. Shipping Methods & Delivery Time
- We ship orders through reliable courier partners such as DTDC, Blue Dart, or India Post.
- Estimated delivery time:
- Urban areas: 3–5 business days
- Rural or remote areas: 5–10 business days
- Delivery times may vary depending on your location and courier service availability.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the order weight and delivery location.
- Free shipping may be offered on bulk or promotional orders from time to time.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
- You can use this tracking number to monitor your delivery status directly on the courier’s website.
5. Delayed or Failed Delivery
- If delivery is delayed due to unforeseen reasons (weather, lockdown, strikes), we’ll notify you promptly.
- In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply.
6. Damaged Packages
- Please inspect your package upon delivery. If you find it damaged, do not accept it or take photos and contact us immediately.
- We will assist you with a replacement or refund as per our return policy.
7. International Shipping
Currently, we deliver only within India. International shipping options will be announced soon.
8. Contact Us
If you have any questions about your shipment, please contact our support team:
Email: sales@icecreamwalas.in
Phone: +91 99988 30507